Premium Support Plans

We offer different support plans to our customers depending on their needs. Our staff is ready to help 24 hours a day, seven days a week.

Standard
Online Ticket Submission
48-Hour Response Time(weekdays only)
Dedicated Slack Channel
Free(included) included
Silver
Online Ticket Submission
24-Hour Response Time(weekdays only)
Dedicated Slack Channel
€150 Monthly in recurring subscription€125 Monthly in year subscriptionSelect
Gold
Online Ticket Submission
8-Hour Response
24x7x365 Support
Dedicated Slack Channel
Web Conference Support
Advisory Services—12 Hrs. Incl.
Live Event Support—4 Events Incl.
€700 Monthly in recurring subscription€580 Monthly in year subscriptionSelect
Platinum
Online Ticket Submission
4-Hour Response
24x7x365 Support
Dedicated Slack Channel
Web Conference Support
Advisory Services—12 Hrs. Incl.
Live Event Support—4 Events Incl.
Hot Fixes
Dedicated Account Owner
AskContact us
Advisory Services and Live Event Support
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Advisory services
Get one-on-one training and advice from our experton everything from streaming basicsto advanced features More about advisory services
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Live event support
Take advantage of expert support for live-streamingevents, available both before and during the event More about live event support
Still have questions?Contact our sales team and let us find the right plan for you.Contact us